What speeds should I be getting?

Your broadband will always try to connect at the highest possible speed available on your telephone line, which is why we refer to our broadband services as 'Up to' a certain speed.

Our standard broadband technology is capable of up to 20Mb speeds. What you'll actually get is determined by:

  • Distance from your telephone exchange: A standard phone line can be several miles long, from your local exchange to your address. Shorter phone lines can support higher speeds. So, the longer the phone line the slower the speed.
  • If your telephone exchange has been upgraded: Many exchanges have been upgraded to ADSL2+, meaning that faster speeds can be provided.
  • The quality of your telephone line: A phone line consists of 2 insulated copper conductors twisted round each other. Damaged, corroded copper or poor connections between cables will mean poorer speeds.
  • Your broadband product: You'll either get:
    • Up to 20Mb - available on all current products for new signups, account changes, those migrating to us, as well as previously sold products.
    • Up to 8Mb - if you're on an older account type or your line can't support an Up to 20Mb service.

Our fibre broadband technology is capable of up to 40Mb speeds. What you'll actually get is determined by:

  • Distance from your green cabinet: Fibre optic cabling runs from your local telephone exchange to your nearest green cabinet. A short standard copper phone line then runs from the green cabinet to your address. Shorter phone lines can support higher speeds. So, the longer the phone line the slower the speed.
  • The quality of your phone line: The short length of copper phone line between your nearest green street cabinet and your address consists of 2 insulated copper conductors twisted round each other. Damaged, corroded copper or poor connections between cables will mean poorer speeds.

When you sign up, move house or switch broadband product we'll give you an estimate of the speed you should be getting. We'll show this to you as:

  • A single estimated speed - e.g. 6Mb (note: this is only accurate to within +/-1 Mbits)
  • An estimated speed range - e.g. 3.5 to 5Mb